Listen to this episode
What we talked about
You will never get the complete story from an email or a Slack message. – Karim Marucchi
- Account management for small agencies and freelancers
- Using account management as business development
- Differences between an account manager and a project manager
- Coming across to your clients as the expert
- The importance of “face time” vs email
- Using email as a followup to a conversation, not the conversation itself
- Tips for composure and “positive control” in tough conversations
- How to make client delays work in your favor
Episode links
- Crowd Favorite
- Karim Marucchi on Twitter
- Karim’s website
- Pocket Carrie
- Never Split the Difference: Negotiating As If Your Life Depended On It
(book Carrie mentions)
- OfficeHours.FM community on Slack (Karim is part of the community)